DIRT FIGHTERS is an insured family owned small business based in Randolph, NJ. We operate in a professional and ethical manner.
HOW WILL OUR RELATIONSHIP WORK: Since we know we must earn your continued patronage on each visit, we don't use contracts. We depend on open communications. If you are happy, refer a friend. Also let us know of any way we may better serve you.
TEAMS: We work in teams of two or more and one of the owners will always be present while in your home. We understands the importance of continuity in cleaners and we will prioritize keeping the same cleaner assigned to your home.
CONDUCT: We will be respectful while in your home. We will not smoke or drink while in your home. We will not answer your telephone or doorbell. Our only purpose while in your home is to clean.
EQUIPMENT AND SUPPLIES: We will bring all the suplies necessary for one-time appointments, except paper towels. You must provide all the supplies for recurring services. If you don’t have time to shop for supplies, let us know and we will buy everything, bringing you a receipt for reimbursement.
Our vacuum of choice is the Kenmore Progressive canister vacuum. It provides powerful cleaning for all floor types as well as the flexibility to clean above floor surfaces such as furniture, drapes, stairs and more. It is also equipped with the Pet PowerMate, especially useful for removing pet hair from furniture. Our vacuum utilizes a true HEPA® filter, which is the best known filter for removing at least 99.97% of particulates such as dust and other allergens that are 0.3 microns or larger, from the air and thus improving air quality.
PAYMENT POLICY: Payment is due on the service date in the form of cash or check. No refunds once a service has been performed. A 7% New Jersey state sales tax will also be charged.
CHANGES: If it is necessary for you to change, cancel or skip your recurring cleaning day, we appreciate at least 1 business day's notice. If you do not notify us and upon arrival we cannot enter your home, we will charge you a $30 “Lockout Fee” to cover our expenses. Our daily pay is based on homes scheduled. When you skip on short notice or lock out the team, we do not have time to fill in your spot. Should you at any time require a change or modification of the cleaning detail or instructions listed in this agreement, or wish to change the cleaning schedule frequency, an email or call is the surest way of accomplishing this.
SECURITY ALARMS AND KEYS: Many of our customers work during the day and enjoy coming home to a clean house. Most of our customers supply us with a key to their home or a code to enter through a garage. Your key is kept safely when not being used by the team. Some of our customers have an alternative method that they are comfortable with. Of course, we also can arrange a time for you to meet us at the home. If your home is equipped with a security system, please ensure that it is deactivated or inform us of the codes and input sequence before your scheduled cleaning.
ACCIDENTS: We treat your home with greatest care, however, should damage or breakage occur while we are cleaning your home, we would make every effort to have the item repaired or replaced. If it cannot be repaired insurance claims will be filed when appropriate. We will leave you a note advising you of the accident.
CLUTTER: In order to give you the greatest value, we ask you to take a few minutes the night before the Dirt Fighters arrive to pick up extraneous clothing, toys and other household items. Surfaces that have a large amount of paperwork ,for instance, may not be cleaned.
PETS & PLANTS: Due to the individual care that the pets and plants require, we are not able to take care of them unless previously discussed and agreed upon.
ADDITIONAL WORK: If you have any extra cleaning/organizing needs, please contact us at least 2 days before your scheduled cleaning so we can be sure to schedule extra time in your home.